Privacy Policy

At Frisivo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform.

Our Privacy Principles

Transparency

We are clear about what data we collect and how we use it

Control

You have control over your personal information and privacy settings

Security

We use industry-standard security measures to protect your data

Minimization

We collect only the information necessary to provide our services

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide

Account Information

Full name and contact information
Email address and phone number
Profile picture and bio
Account preferences and settings

Booking Information

Service preferences and requirements
Appointment dates and times
Special requests or notes
Location information for services

Payment Information

Billing address and contact information
Payment method details (processed securely)
Transaction history and receipts
Refund and dispute information

Communications

Messages between clients and stylists
Customer support conversations
Reviews and ratings
Feedback and survey responses

1.2 Information We Collect Automatically

Usage Information

How you interact with our platform, including pages visited, features used, and time spent on different sections.

Device Information

Information about your device, browser, operating system, and unique device identifiers.

Location Information

Approximate location based on IP address to help you find nearby stylists (with your permission for precise location).

Log Information

Server logs including IP addresses, access times, and error reports for security and performance monitoring.

1.3 Information from Third Parties

Social media profile information when you connect your accounts
Identity verification data from trusted verification services
Professional licensing information for stylists from relevant authorities
Payment processing data from our secure payment partners

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

Creating and managing your account
Facilitating bookings between clients and stylists
Processing payments and managing transactions
Providing customer support and resolving issues

Platform Improvement

Analyzing usage patterns to enhance user experience
Developing new features and services
Personalizing content and recommendations
Conducting research and analytics

Communication

Sending booking confirmations and reminders
Providing important platform updates
Delivering promotional content (with your consent)
Responding to your inquiries and requests

Safety & Security

Verifying user identities and preventing fraud
Monitoring for suspicious or harmful activity
Enforcing our Terms of Service
Protecting the safety of our users

Legal Basis for Processing

We process your personal information based on:

Contract: To provide the services you have requested
Consent: When you have explicitly agreed to specific processing
Legitimate Interest: To improve our services and ensure platform security
Legal Obligation: To comply with applicable laws and regulations

3. How We Share Your Information

3.1 With Other Users

3.2 With Service Providers

Payment processors for secure transaction handling
Cloud hosting providers for data storage and platform operation
Email and SMS providers for communication services
Analytics providers for platform improvement (anonymized data)
Customer support tools for providing assistance

3.3 Legal Requirements

We may disclose your information when required by law or to:

Respond to legal process or government requests
Protect the rights, property, or safety of Frisivo, our users, or others
Prevent fraud or other illegal activities
Enforce our Terms of Service

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

All data transmitted using SSL/TLS encryption
Sensitive data encrypted at rest
End-to-end encryption for messaging

Infrastructure

Secure cloud hosting with trusted providers
Regular security audits and penetration testing
Firewall protection and intrusion detection

Access Control

Multi-factor authentication for admin access
Role-based access controls
Regular access reviews and updates

Monitoring

24/7 security monitoring and alerting
Incident response procedures
Regular security training for staff

Your Role in Security

While we implement strong security measures, you also play an important role in protecting your account:

Use a strong, unique password for your Frisivo account
Enable two-factor authentication when available
Keep your contact information updated
Report any suspicious activity immediately
Log out of your account when using shared devices

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you, including details about how it's used and shared.

Right to Rectification

Update or correct inaccurate or incomplete personal information in your account.

Right to Erasure

Request deletion of your personal information, subject to certain legal limitations.

Right to Restrict Processing

Limit how we process your personal information in certain circumstances.

Right to Data Portability

Receive your personal information in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, you can:

Access many of these options directly through your account settings
Contact our privacy team using the information provided at the end of this policy
Use our dedicated privacy request form (available in your account)

We will respond to your request within 30 days and may require identity verification for security purposes.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Information

Retained while your account is active and for 2 years after account closure to comply with legal obligations.

Booking History

Kept for 7 years for tax and legal compliance purposes, then securely deleted.

Communication Records

Customer support conversations retained for 3 years; platform messages for 1 year after conversation ends.

Analytics Data

Anonymized usage data may be retained indefinitely for research and platform improvement.

Factors Affecting Retention

Legal and regulatory requirements
Dispute resolution and legal proceedings
Security and fraud prevention needs
Legitimate business purposes

8. International Data Transfers

Frisivo operates globally, and your information may be transferred to and processed in countries other than your own:

Transfer Safeguards

We only transfer data to countries with adequate protection levels
Standard contractual clauses approved by data protection authorities
Binding corporate rules for transfers within our organization
Your explicit consent for specific transfers when required

Primary Data Locations

Your data is primarily stored and processed in:

European Union (primary data center)
United States (backup and analytics)
Canada (customer support operations)

9. Children's Privacy

Age Requirements

Frisivo is designed for users aged 18 and older. Users between 13-17 years old may use our services only with verifiable parental consent.

9.1 Parental Consent

For users under 18, we require:

Verifiable parental or guardian consent before account creation
Parental supervision for all platform activities
Parental approval for any data sharing or communication
The right for parents to review, modify, or delete their child's information

9.2 Enhanced Protections

For users under 18, we provide additional protections:

Limited data collection to essential information only
No marketing communications without explicit parental consent
Enhanced privacy settings by default
Regular reviews to ensure age-appropriate service delivery

9.3 If We Learn of Unauthorized Use

If we discover that we have collected personal information from a child under 13 without proper consent, we will take immediate steps to delete such information and terminate the account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 How We Notify You

Email notification to your registered email address
In-app notifications when you next log in
Prominent notice on our website and platform
Updated effective date at the top of this policy

10.2 Types of Changes

Minor Changes

Clarifications, formatting updates, or minor additions that don't materially affect your privacy rights. These become effective immediately upon posting.

Material Changes

Significant changes that affect how we collect, use, or share your information. These require 30 days' advance notice and your continued consent.

10.3 Your Options

When we make material changes:

Continued use of our services indicates acceptance of the updated policy
You may object to changes by contacting us within the notice period
You may delete your account if you disagree with the changes
Previous versions of the policy will be archived and available upon request

11. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

privacy@frisivo.gestionatech.de

For all privacy-related inquiries

General Privacy Questions

support@frisivo.gestionatech.de

Response within 48 hours

Privacy Hotline

+1 (555) 123-PRIV (7748)

Monday - Friday, 9 AM - 6 PM EST

Postal Address

Frisivo Privacy Team
123 Beauty Street
Suite 456
Beauty City, BC 12345

Our Commitment to You

We will acknowledge receipt of your inquiry within 24 hours
Privacy requests will be processed within 30 days
We may request identity verification for security purposes
You will receive regular updates on the status of your request

Regulatory Authorities

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Quick Navigation

Our Privacy Principles

Transparency

Control

Security

Minimization

1. Information We Collect

1.1 Information You Provide

Account Information

Booking Information

Payment Information

Communications

1.2 Information We Collect Automatically

Usage Information

Device Information

Location Information

Log Information

1.3 Information from Third Parties

2. How We Use Your Information

Service Provision

Platform Improvement

Communication

Safety & Security

Legal Basis for Processing

3. How We Share Your Information

3.1 With Other Users

Clients to Stylists

Stylists to Clients

Public Reviews

3.2 With Service Providers

3.3 Legal Requirements

3.4 Business Transfers

4. Data Security

Encryption

Infrastructure

Access Control

Monitoring

Your Role in Security

5. Cookies & Tracking Technologies

Essential Cookies

Functional Cookies

Analytics Cookies

Marketing Cookies

Managing Cookies

6. Your Privacy Rights

Right to Access

Right to Rectification

Right to Erasure

Right to Restrict Processing

Right to Data Portability

Right to Object

How to Exercise Your Rights

7. Data Retention

Account Information

Booking History

Communication Records

Analytics Data

Factors Affecting Retention

8. International Data Transfers

Transfer Safeguards

Primary Data Locations

9. Children's Privacy

Age Requirements

9.1 Parental Consent

9.2 Enhanced Protections

9.3 If We Learn of Unauthorized Use

10. Changes to This Privacy Policy

10.1 How We Notify You

10.2 Types of Changes

Minor Changes

Material Changes

10.3 Your Options

11. Contact Us About Privacy

Data Protection Officer

General Privacy Questions

Privacy Hotline

Postal Address

Our Commitment to You

Regulatory Authorities